Horatio has started building a large contact center in the Honduran city of San Pedro Sula, with plans to hire around 1,000 ...

The sudden collapse of Spirit Airlines is not just another airline failure—it is set to deal a devastating blow to ...

Suriname has officially plugged into a major undersea data highway called EllaLink, securing access to digital centers in ...

American Airlines has resumed flights to Venezuela, signaling a gradual thaw in relations between Washington and Caracas.

Guatemalan telecommunications company IFX Networks has opened its new Orion (Orión) data center in Mixco on the outskirts of ...

For years, Cancún has been viewed primarily as a tourism powerhouse — a Caribbean destination built around resorts, beaches ...

AI-made hallucinations are adding more work in contact centers and other BPO offices, instead of cutting costs.

Softtek has announced a leadership transition, appointing David Jiménez as Chief Executive Officer, a role held for over 26 ...

Accenture has joined hands with Amazon Web Services to set up a new artificial intelligence (AI) hub in Mexico City.

The United States has revoked visas issued to several executives of Costa Rica’s leading daily La Nación, triggering concerns ...

The Philippines is urging BPO employees to transition to remote work as the nation grapples with severe fuel and electricity shortages triggered by the war in Iran. While the government pushes for ...

American CX provider Startek has acquired CCI Global, a Dubai-headquartered firm with a strong operational footprint across Africa. Following the deal, Startek’s workforce has expanded to over 50,000 ...