New joint initiative combines trauma-informed training and Agentic AI to help frontline teams navigate high-risk scam interactions with greater confidence, empathy, and real-time fraud expertise ...

I’ve been writing this column for about 27 years. And more than a few times, I took my former agency, the Social Security Administration, to task for sometimes falling down on the job. That’s because ...

(NEXSTAR) – The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service. Instead of relying on local field offices, the Administration is moving to a ...

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. Social Security recipients will soon see a change regarding customer ...

Social Security transitions from local to nationwide customer service on March 7 for appointment scheduling and case distribution. Staffing cuts from the Department of Government Efficiency forced the ...

BALTIMORE, Maryland — The Social Security Administration is making progress tied to its push toward a digital-first model. Social Security Commissioner Frank J. Bisignano emphasized that the agency is ...

A U.S. Secret Service (USSS) employee assigned to Vice President JD Vance’s protective detail has been placed on administrative leave after an undercover video released by independent journalist James ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Spanish flag carrier Iberia has begun notifying customers of a data security incident stemming from a compromise at one of its suppliers. The disclosure comes days after a threat actor claimed on ...

When Dolores Taylor needed to update her bank information with the Social Security Administration (SSA) earlier this year, the 84-year-old Alaska resident called her local Social Security office and ...