The latest trends in software development from the Computer Weekly Application Developer Network. This is a guest post for the Computer Weekly Developer Network written by Mandi Walls, DevOps advocate ...

In what appears to be a direct response to anti-competition claims raised in the ongoing FCC v. John Deere Right to Repair lawsuit, the equipment manufacturer has released an updated digital service ...

Nobody likes it when their tools break. These can be very costly devices that we hope will last for years and years, but sometimes you encounter things ranging from batteries being unable to charge to ...

Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Tools are the cornerstone of civilization. Our use and creation of them sets us apart from every other creature on earth. The best tools not only make work go faster, they make it easier, better, and ...

Tools are expensive — there's no real way around it. From everyday hand tools like screwdrivers, wrenches, and pliers, to power tools and specialty devices, building a solid collection of tools is ...

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that Sonos, a maker of ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Fisker owners worried about how they would fix their Ocean SUVs in the future now have access to many more service locations, according to the Fisker Owners Association. The group says it worked with ...

In an effort to improve its dealer operations and win back business from independent mechanics, GM has partnered with Vehlo, which offers the Dealerlogix communication platform service intended to ...

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