I canceled my PDF subscription after discovering these hidden Drive features ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

- get_active_users(customer_id): Retrieves all active users in the Google Workspace domain. - get_forwarding_settings(user_email, retries=5, delay=30): Retrieves the forwarding settings and ...

In a recent article, we showed that measuring a brand’s customer surplus value, or the dollar value customers feel a brand delivers, helps predict which customers will remain loyal and which are ...

Alexander Slagg is a freelance writer specializing in technology and education. He is an ongoing contributor to the CDW family of magazines. Data is at the core of the insurance business, where it is ...

One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...

When Google announced Gemini Enterprise for Customer Experience at the 2026 National Retail Federation conference, it was more than a new set of AI features. It was the clearest signal yet that Google ...

Google Cloud has unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution to bring shopping and customer service together on a single intelligent interface for businesses, ...

The contact center should be viewed as a strategic driver of customer trust and retention, not just a cost center. Customer experience is no longer just a brand differentiator. It’s the battleground ...

Google is testing the ability to automatically assign a “New Customer Value” in “New Customer Acquisition (NCA)” campaigns — without the advertisers’ consent amid pushback from agencies supporting ...