I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Lokam.ai, a voice-first AI platform built for automotive dealerships, has officially launched in the U.S., introducing a new approach to overlooked customer follow-up across both sales and service.

In this photo illustration, an Android logo is seen on a smartphone with a Google logo in the background. In this photo ...

Google's settlement with Android users would resolve the lawsuit and alter how the company manages its terms of service, ...

The search giant is updating its famously minimalist homepage. But what looks like a tiny design change is a very big deal.

Google asked a federal appeals court on Friday to reverse a judge’s ruling that it had violated antitrust laws, as well as a ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

Google Fi has been around for north of a decade now and it still feels like the weird, smart kid in the back of the wireless-carrier room. It’s not quite a major carrier, but it’s much more than just ...

Klaviyo (KVYO), an AI-powered B2C CRM and marketing automation platform, on Tuesday announced a partnership with tech giant Google (GOOG) (GOOGL). Shares of the company rose 8% to $17.15 in midday ...

Traditional Interactive Voice Response (IVR) systems were built to reduce call volume but instead, they trained customers to expect frustration. Advances in voice AI now make it possible to handle ...