B2BMX 2026 highlights how rich customer feedback and AI interviews help revenue teams uncover buyer insights and drive better ...

Overlooked Issues Like Stale Accounts, Unmanaged Devices, and Misconfigured Apps Are Creating Hidden Attack Paths That ...

Mid-market cloud accounting platform iplicit has launched an artificial intelligence analytics suite designed to let finance teams query live accounting data in natural language, build board packs and ...

Cloud app hosting giant Vercel this weekend said hackers had breached its internal systems and accessed customer data. Hackers have claimed they have stolen sensitive customer credentials from ...

To make good decisions, companies need information about customer preferences and behavior. The market-research function is thus crucial to market success, but it has an age-old problem: The process ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Microsoft was named a leader in The Forrester Wave: Customer Service Solutions, Q1 2026 report, alongside Oracle and Salesforce. The company differentiates itself by combining productivity tools, ...

The Securities and Exchange Commission is preparing a proposal to eliminate the requirement to report earnings quarterly and instead give companies the option to share results twice a year, according ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Medallia Releases 2026 State of Customer Experience Report: 66% of Brands Believe CX is Improving, Only 17% of Consumers Agree Data shows a dramatic rise in AI use for CX, though consumers still rely ...

A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its 2026 State of Customer Experience Report on March 5, revealing ...

U.S. officials are considering caps on the number of AI accelerators Nvidia Corp. (NVDA) can export to any one Chinese company, which would further constrain the chipmaker’s reentry into a crucial ...