We all know that the customer is always right, and we need to respond to their concerns within minutes or risk losing the ...

Some jobs really do require dealing with some of the most questionable people you'll ever meet. But you know it’s gotten ...

A tense store sketch where a crazy customer targets the wrong old lady and quickly regrets it. Vance announces suspension of $1.3 billion Medicaid payments to California Facing pushback over his ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

KEARNY, N.J. (WABC/CNN NEWSOURCE/WKRC) - A checkout line dispute at a Marshall's store in New Jersey escalated into a violent attack. Amber Thompson, a 25-year-old from Newark, allegedly stabbed ...

Crazy Burger Cafe and Juice Bar faced potential closure when Gordon Ramsay arrived for his Gordon Ramsay's Secret Service investigation. The Narragansett, Rhode Island, restaurant had operated ...

In Episode 14 of Gordon Ramsay's Secret Service, Ramsay conducts one of his most concerning inspections to date at the Crazy Burger Café & Juice Bar in Narragansett, Rhode Island, after being alerted ...

It was a salt and pepper shakedown. A diner who asked for pepper on his pizza at a restaurant in Italy was appalled after realizing he’d been charged extra for the seasoning. The incident reportedly ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.