Securing the operational technology vital to many organizations requires a shift from reactive patching to proactive management.

Large language models are increasingly being deployed across financial institutions to streamline operations, power customer service chatbots, and enhance research and compliance efforts. Yet, as ...

From international aid organizations to professional mentorship groups, the nonprofit sector is vast and looking to technology such as artificial intelligence to streamline processes amid staffing ...

During the opening keynote at ServiceNow’s annual customer event, leaders and customers spoke about the opportunity and ...

Retailers must monitor everything happening in their store environments. They also need “to balance that customer experience with the loss of a sale and the theft of a product,” said Andy Szanger, ...

At Quant Strats 2025, financial experts shared how automated data ingestion, sentiment analysis and advanced forecasts are boosting productivity and customer satisfaction. “Artificial intelligence is ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When Precision Cable Assemblies began ...

ServiceNow’s Terence Chesire and Guarav Rewari agreed that one of the persistent challenges organizations face is simply getting disparate teams on the same page. Kelli Hoeppner of CDW said that, ...

Data governance, risk controls, observability and workforce training are critical priorities for financial institutions ...

Company leaders warned that legacy approaches to cybersecurity will prove futile as AI agents reshape access control, ...

CTEM helps banking and credit union IT leaders shift from vulnerability management to continuous, risk-based exposure ...

This year’s expo floor featured engaging experiences to encourage learning and drive an understanding of ServiceNow’s agentic ...