We all know that the customer is always right, and we need to respond to their concerns within minutes or risk losing the ...

The race for 30-minute delivery to your home is heating up. On May 28, Walmart said it was expanding its 30-minute-or-less ...

Customer service failures happen. Learn how smart companies prepare for mistakes, recover customer trust, and turn complaints ...

I consider myself a man of routines. Others, unfortunately, have called me a creature of habits. Obviously one of those descriptions is positive, the other not so much. I will let those of you who ...

An Amazon customer is out more than $2,000 after he ordered two expensive watches, and both arrived at his Massachusetts home ...

New data reveals how customers really feel about AI in service, and why human connection still plays a critical role in trust ...

A bar owner is facing backlash after publicly responding to a customer’s negative review with snark, claiming a “quick ...

Sinch reports that 74% of AI customer service chatbots are shut down or rolled back post-launch due to failures, affecting ...

Link11, a European provider of cloud-based IT security solutions specializing in network and web application security, is ...

Alderman Rob Savidge writes that the Annapolis mayor’s proposed budget invests too much in the mayor’s office instead of ...

Certain skills that are inherently “human”—creativity, wisdom, emotional intelligence, communication and empathy—are what make an organization thrive.