The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent capabilities that can interact directly with customers or human agents. The ...

Agent skills shift AI agents toward procedural tasks with skill.md steps; progressive disclosure reduces context window bloat in real use.

Threat actors are operationalizing AI to scale and sustain malicious activity, accelerating tradecraft and increasing risk for defenders, as illustrated by recent activity from North Korean groups ...

Machine learning is the ability of a machine to improve its performance based on previous results. Machine learning methods enable computers to learn without being explicitly programmed and have ...