The idea that companies must “delight” their customers has become so entrenched that managers rarely examine it. But ask yourself this: How often does someone patronize a company specifically because ...

November 24, 2025 • Our annual reading guide returns with 380+ new titles handpicked by NPR staff and trusted critics. Find 13 years of recommendations all in one place — that's more than 4,000 great ...

May 26, 2026 • The Trump Department of Justice purged government news releases with information about prosecutions of rioters who attacked the U.S. Capitol and assaulted law enforcement on Jan. 6, ...