Katie Palmer covers telehealth, clinical artificial intelligence, and the health data economy — with an emphasis on the impacts of digital health care for patients, providers, and businesses. You can ...

It might be time to break up with your chatbot. The reasons for moving on—or at least trying a new one—are piling up fast. Companies are constantly releasing new AI models with more powerful ...

While chatbots like Claude and ChatGPT can help narrow the information divide between patients and providers, they can also dispense flawed advice. By Sarah Kwon As chatbots become a fixture in ...

All chatbots are engineered to have a persona or play a character. Fulfilling the character can make bots do bad things. Using a chatbot as the paradigm for AI may have been a mistake. Chatbots such ...

Dr. Saini is a psychiatrist and Dr. Bailen is a psychologist at Massachusetts General Hospital. As the use of large language models like ChatGPT, Claude and Gemini has surged, we’ve heard about ...

The AI industry will tell you it wants to make AI chatbots more ‘human.’ Why? Because tricking you into a state of hyper-attention is good for business. They say you can find anything on Amazon. Now, ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud. Since Sears is still a trusted ...

Part of what makes us human is the unique way we think and solve problems. But using large language models like ChatGPT might be eroding this uniqueness and leading humans to think and communicate the ...

When people first encounter systems like ChatGPT, Claude, or other AI chatbots, they usually think of them as tools; sophisticated ones, perhaps, but still just software. Yet after interacting with ...

With growing horror, we have been following news reports of AI chatbots convincing troubled children and adolescents that suicide is a noble and acceptable release from their distress. Reading ...

The first time Alesandra Madison’s husband incorporated AI into their relationship was in late 2024. She’d forgotten to do her “nightly kneeling ritual,” and he asked ChatGPT how to properly ...

People with mental illness who use AI chatbots risk experiencing a worsening of their condition. This is shown by a new study published in the journal Acta Psychiatrica Scandinavica. The researchers ...