AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

Meta has started cutting nearly 8,000 jobs as part of a major AI-focused restructuring. Employees received 4 am emails ...

Concerns remain that email targeting doesn't work for a one-to-many channel. And critics worry FAST channels create ...

Charter confirmed a cyber incident after ShinyHunters claimed it stole Spectrum customer data through vishing and SaaS ...

Radenta Academy now offers 7 TESDA-accredited courses like Cyber Threat Monitoring I, Contact Center Services NC II, and Data ...

The FBI warns Silent Ransom Group is targeting US law firms with phishing, fake IT calls, and in-person visits to steal data ...

When ER doctors ruled out appendicitis, Fletcher was relieved. Then, she was struck with a pricey bill for out-of-network care.

Financial institutions manage more shared devices than most other sectors. Loaner laptops for visiting auditors, secure ...

Fianna Fáil TD for Kerry, Michael Cahill, has welcomed confirmation from Minister for Justice, Home Affairs and Migration, ...

Consultants see the problem eating away at valuable patch resources because of a lack of Microsoft update hygiene ...

Robert Watson, one of Washington’s most well-connected and beloved fixtures, knows how to nab reservations, hot tickets and ...

Discover your personalised horoscope for May 31, 2026. Expert astrological insights for women on career, wealth, love, and health across all twelve zodiac signs, featuring specialised remedies for ...