Sinch reports that 74% of AI customer service chatbots are shut down or rolled back post-launch due to failures, affecting ...

Aurora Mobile Limited (NASDAQ: JG) ("Aurora Mobile" or the "Company"), a leading provider of customer engagement and marketing technology services, today announced that its enterprise AI agent and ...

Chetan Dube, CEO of Quant AI and a recognised pioneer in agentic AI, delivered a featured AI Spotlight Session at the IBM Think Conference on 6 May, presenting a new vision for how organisations can ...

Today, the company formerly known as CallBotics rebranded as Orvera AI. The CAIP category serving enterprise contact centers has moved past the vocabulary of "bots". Industry research projects that by ...

AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

Cresta, the unified customer experience AI platform for human and AI agents, today announced the launch of Synthetic Customers, a first-of-its-kind capability creating realistic, representative, ...

As digital financial services become essential to daily life, GCash, the Philippines’ leading finance superapp, continues to ...

Configuration-driven AI agents engineered for regulated enterprise operations are now available for immediate deploymentFAIRFAX, VA, May 28, ...

Platform achieves 70% handle-time reduction by shifting AI from a passive tool to an active "force multiplier" for ...

We tested the top PayPal casinos for U.S. players comparing payout speed, limits and bonuses at BetMGM, Caesars, FanDuel and ...

Mistral AI launches Vibe, expands into industrial AI and details a data center push as the French startup ramps up its challenge to OpenAI.

The senior marketing hire reflects OpenAI’s plans to compete as a leading enterprise B2B platform and brand on par with the top global technology and services firms.