AI ticket summaries, smart routing, and support ticket management automation aren't just productivity hacks—they're retention infrastructure. Here's how a modern help desk solution works in 2026.

No one was a greater skeptic than Martin Elementary kindergarten teacher Alissa Szewczak when New Kensington-Arnold administrators announced the district would switch reading curriculums. Two years ...

Background checks of officials and use of AI tools for translation among other measures listed by NTA to avoid paper leaks from the next exam cycle.

Alexander Rossi’s crew spent Wednesday night changing the engine in his No. 20 car. At least Ed Carpenter Racing had some practice. This IndyCar team went through the same drill Tuesday night — ...

Donovan Mitchell and the Cavaliers finally got past the second round and face-planted in the Eastern Conference finals. They ...

Two dramatic games of footy — for very different reasons — kicked off a Round 12 already headlined by no-goal decisions, ...

OnMat Honor uses Claude AI to identify at-risk students months early, inspired by founder's near-quit at 16 and a ...

Over a six-week stretch in spring 2026, OpenAI rebuilt what its Codex product actually is. On April 16, the company released a major Codex update titled “Codex for (almost) everything,” ...

I don’t think I actually wanted a gun. I grew up in Newark, New Jersey, where there was this saying: People with knives get ...

Stephen Miller is in large part dictating U.S. foreign policy, with a mindset of unilateral violence on a maximum scale.

Player grades for the Oklahoma City Thunder's 122-113 Game 2 win over the San Antonio Spurs.

In this episode of “Uncanny Valley,” we unpack the mass layoffs at Meta, big announcements at Google I/O, and the latest ...