‘Ask YouTube’ is a new way to search that generates an AI Mode-like page of information. ‘Ask YouTube’ is a new way to search that generates an AI Mode-like page of information. is a senior reporter ...

Every business seems to think that its customers want more AI. Yelp is the latest to add more artificial intelligence tools. The review site has upgraded its Yelp Assistant, an agentic AI chatbot, to ...

When researcher Nicholas Tiller began to feed health questions into chatbots as a test, he expected some imperfections — but not this level of failure. Five AIs, 250 questions and a total score of ...

Katie Palmer covers telehealth, clinical artificial intelligence, and the health data economy — with an emphasis on the impacts of digital health care for patients, providers, and businesses. You can ...

It might be time to break up with your chatbot. The reasons for moving on—or at least trying a new one—are piling up fast. Companies are constantly releasing new AI models with more powerful ...

While chatbots like Claude and ChatGPT can help narrow the information divide between patients and providers, they can also dispense flawed advice. By Sarah Kwon As chatbots become a fixture in ...

All chatbots are engineered to have a persona or play a character. Fulfilling the character can make bots do bad things. Using a chatbot as the paradigm for AI may have been a mistake. Chatbots such ...

“I hate AI customer service chatbots,” Carmen Smith of Campo, California, told CNBC. She’s not alone. Nearly one in five consumers who’ve used AI for customer service saw no benefit from the ...

Teachers already struggle to manage divisive classroom conversations. Artificial intelligence tools—notably the chatbots that students use—may make the problem worse. AI chatbots’ tendency to flatter ...

The AI industry will tell you it wants to make AI chatbots more ‘human.’ Why? Because tricking you into a state of hyper-attention is good for business. They say you can find anything on Amazon. Now, ...

Anthropic added a new feature to Claude that gives the chatbot the capability to create interactive visuals directly in the chat, featuring elements such as charts, diagrams, and more. This latest ...

When people first encounter systems like ChatGPT, Claude, or other AI chatbots, they usually think of them as tools; sophisticated ones, perhaps, but still just software. Yet after interacting with ...