With AI systems taking on more responsibility in contact centers, organizations need deeper visibility into how models behave in real time, and without strong observability and testing, companies risk ...

The top 5 field service software tools offer AI automations, CRM features, and much more.

Tecan (SIX Swiss Exchange: TECN), a global provider of laboratory automation and solutions, today announced the launch of direct operations in India, including a dedicated local sales and service team ...

Explore what's new in Copilot Studio, May 2026: computer-using agents are now available, plus redesigned workflows and Work IQ extensibility.

Standard Chartered will cut 7 800 back-office roles to deploy advanced AI automation by 2030. See how these corporate shifts ...

Precisely, a global leader in data integrity today announced that EngageOne™ Compose and EngageOne™ Vault can now be deployed ...

The company is making the case that a service-first platform can own voice natively and do so in a way that is more ...

The next generation of tourism will be defined by the ability to respond, personalize, and convert in real time. The ...

Recognized for agentic AI expertise, enterprise delivery, and a decade of sustained partnership ISELIN, N.J., May 28, 2026 /PRNewswire/ -- Hexaware Technologies (NSE: HEXT), a global provider of IT ...

Did our AI summary help? AI customer service startup Netomi has raised USD 110 million in a Series C funding round led by Accenture Ventures, highlighting rising global demand for smarter automation ...

The company expands its AI-native CX platform with the new Kustomer Architect, reinforcing its outcome-driven approach to customer experience by bringing together AI, customer context, workflows, and ...

In 2026, contact centre leaders are being pulled in two directions at once. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever.