AI-driven shopping tools are turning ChatGPT into a commerce channel where deals and cashback appear alongside product comparisons and purchase decisions. Ad-supported streaming is turning TV into a ...

Sales teams face a crossroads: one path sidelines reps with automation, while the other uses AI to elevate human-centric selling. At the center of this shift is a paradox: AI anxiety is real, but ...

Virtual agents and AI chatbots will be eating into search engine volumes over the next two years, causing them to decline by 25%, according to a report released Monday by technology research and ...

Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce ...

Package thieves snatched US$12 billion in goods this year, according to a report released Tuesday by Security.org. Based on a survey of 11,000 adults in 50 states, the report also noted that ...

When WorldCom, the telecommunications giant, failed and was put into bankruptcy, the U.S. witnessed one of the largest accounting frauds in history. Former CEO, Bernie Ebbers, 63, was convicted of ...

As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest ...

Merchants lose billions to fraud every year, but theft estimates are often underestimated. That’s because, as a report released Wednesday pointed out, the actual cost of fraud can be much higher.

E-commerce orders in the United States jumped 147% year-over-year in 2025, with more than half that growth spurred by top-performing brands, according to research released today by Omnisend. The ...

Most consumers are satisfied with the recommendations they receive from AI shopping assistants, yet skepticism about the technology persists, according to a recent study by a product experience ...

Consumers are increasingly ignoring legitimate retail messages, mistaking them for scams. For brands, that hesitation is eroding one of their most effective real-time communication channels, as ...

Despite recent hurricane impacts, the economy generally remains strong, with consumer spending driving growth in the 2024 winter holiday season, according to the National Retail Federation (NRF) ...