Many contact center agents come, and then they go. It’s the nature of the role, especially for staff positions —job satisfaction is elusive and the work experience not to agents’ liking. For their ...

New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. Aspect, a leading provider of cloud-based workforce management ...

Opinions expressed by Entrepreneur contributors are their own. Annual workforce planning can’t keep pace with AI and economic shifts. Continuous planning connects real-time people data with evolving ...

Artificial intelligence (AI) has made a significant impact in the last few years, and AI has the potential to significantly impact the next generation of workers in both a positive and negative way as ...

Most of the discussion around distributed and hybrid work has focused on the disruption it brings to the established work patterns of permanent employees. But there's a growing segment of the ...

From the Great Resignation to the Great Rethink and now the Great Reset, companies have seen—and continue to experience—major workforce challenges over the past two years. At the same time, companies ...