Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

Financial pressures, the provider shortage, and disproportionately high labor costs are making it harder than ever for healthcare organizations to develop sustainable medium- and long-range staffing ...

Adopting a technology-first mindset is only step one in the overall direction, writes Raju Karki of Karki Consulting Group. Workforce optimization in the modern workplace is complex, to say the least.

Forbes contributors publish independent expert analyses and insights. We are female leaders committed to advancing women in business. This article is more than 2 years old. Sophia Velastegui: C200 ...

As health-care workforce shortages deepen nationwide, many of the most practical, scalable solutions are emerging not from large urban systems, but from rural communities willing to rethink how talent ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Siobhan Savage AI is ...

The grocery retail industry, amidst the throes of inflation and workforce challenges, stands at a pivotal juncture. Grocery retailers are currently grappling with the demands of online fulfillment, ...

PRINCETON, NJ / ACCESS Newswire / February 23, 2026 / Zemantics Ventures ("Zemantics"), a strategic investment and operating platform, today announced the successful acquisition of Consilium360 and ...

LAS VEGAS –– Upskilling the U.S. workforce through existing funding programs and creating new vehicles to minimize worker displacement are key tactics in the Department of Labor’s game plan to get the ...

ATLANTA--(BUSINESS WIRE)--Venn Workforce Optimization – a provider of locum tenens optimization, program and supplier management, and workforce solutions technology – today announced the appointment ...