Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

This commentary explores what matters to patients and their experience through an equity lens, with action points and recommendations given the current health care environment. Sometimes being a ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Healthcare—and protecting its data—is my job, and it means I consider the patient first and foremost. To me, the “patient journey” and optimizing those experiences is critical. Still, on a personal ...

Healthgrades has announced the recipients of the 2026 Outstanding Patient Experience Awards, which recognize hospitals that ...

FirstHealth Moore Regional Hospital in Pinehurst has been named a 2026 Outstanding Patient Experience Award recipient by ...