James Almen, of St. Paul, uses Metro Mobility to get to his doctor’s appointments at the Allina Clinic in Vadnais Heights. But when Almen, who is blind, tried to book a ride home from his 1:30 p.m.
The Metropolitan Council often missed its own performance targets for on-time pick-ups and drop-offs for Metro Mobility, and paid out bonuses to its transportation providers for fulfilling ride ...