A recent trend in the analysis of texts goes beyond topic detection and tries to identify the emotion behind a text. This is called sentiment analysis, or also opinion mining and emotion AI. Sentiment ...
Sentiment analysis — a sophisticated tool that interprets the emotional tone behind words, giving brands a lens into how their services or products resonate. Customer feedback is a treasure trove of ...
Customer sentiment is the emotional tone or attitude expressed by customers toward a brand, product or service. Understanding this can give companies a significant advantage in shaping business ...
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