With every new season, product line and technology adaptation, we have seen the retail market rapidly change. Retailers that fall behind the fast-moving demands of omnichannel and millennial shopper ...

When a customer steps through the doors of a retail location looking to purchase a new product, they want to be helped by a friendly, knowledgeable sales associate who can answer their questions, ...

Retailers and product manufacturers rely on store associates to educate consumers, generate meaningful dialogue — and in the end — sell products. But because consumers have access to a wealth of ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

Ethosphere, a Seattle-based startup that recently secured a new funding round, is launching a retail coaching tool that records the in-store conversations of store associates. The tool then leverages ...

A retail sales associate with deep understanding of the product they’re selling, good communication skills and honest enthusiasm has always been one of the most powerful tools for sales success. This ...

Now, more than ever, talent retention is critical, particularly in the retail sector where emphasis is placed on customer experience. Hence, strategising training ideas for your retail staff is ...

In-depth retail training is rare enough that it makes news when the largest companies undertake it. Some, like Zeynep Ton, an associate professor of operations management at the MIT Sloan School of ...

Remember when the store sales associate was the center of the shopping experience? Whether it was taking a shopper’s clothes to the dressing room, rummaging for different sizes, offering ...

To help teenagers gain valuable work experience and prepare them for the future workforce, the Boys and Girls Clubs of Greater Milwaukee will launch a retail training program in February. The program, ...

Discussions about skill gaps have continued throughout the COVID-19 pandemic. The event has accelerated long-anticipated trends in automation, sources previously told HR Dive, piling on top of ...