Many Americans are just now getting around to returning holiday gifts. For gifts ordered online, returns can be a hassle — not just for consumers but for retailers as well. Returns processor Optoro ...

The post-peak returns surge is inevitable. Every year, retailers and e-commerce brands brace for the January reckoning—when holiday returns flood warehouses, margins shrink, and balance sheets take a ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

Sylvia Ng is CEO of ReturnBear, a platform for e-commerce reverse logistics, making returns better for brands, customers and the planet. As soon as fall hits, I’m already thinking about the holidays.