In the old days of public-sector technology, it was known as "paving the cow path." A computer system would be dropped into an agency, turned on and the same number of workers would do the same ...

Say you are a mid-sized insurance company that processes thousands of claims, policy applications, legal notices, invoices, and customer correspondences. For years, your team relied on paper documents ...

Exterior entrance of the U.S. Chamber of Commerce in Washington D.C. (Image Credit: U.S. Chamber of Commerce). The use of manual, paper-based processes costs the federal government $38.7 billion ...

In an era of instant digital transactions, healthcare's continued reliance on paper checks isn't just outdated — it's financially reckless. While consumers tap phones to pay for coffee and businesses ...

While COVID-19 changed every aspect of our daily lives — impacting our families, our businesses and how we work — one area most radically transformed was how our kids learn and the function of K–12 ...

Patient refunds from providers are on the rise. Unfortunately, refund processes tend to be manual, complex and time-consuming for both providers and patients alike, with traditional paper-based ...