Oracle said Monday it will ship the next generation of its sales force automation software within the next two months, as part of its annual update of its customer relationship management tools. The ...

Salesforce CRM and Oracle ORCL are two of the biggest names in the cloud enterprise software market. Both companies offer powerful, enterprise-grade platforms spanning customer relationship management ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

While Lexmark did not name Oracle as the vendor in question, sources close to Lexmark confirmed it was Oracle's CRM product. "Oracle was a small part of a complex, highly customized implementation ...

Yesterday's Oracle Live event on the future of CRM marked the launch of Oracle Fusion Marketing (not to be confused with Oracle Marketing; I'll get to that). But as usual, it's the burning question ...

Oracle said it would combine InQuira's technology with its CRM software to create cross-channel customer support applications. Businesses can use the technology as agent-assisted service systems ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every ...