Many organizations invest heavily in safety initiatives but struggle to govern decisions consistently. In this master class, ...
If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...
Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...
The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...
Even with all of the advances in IT, whether it’s modular hardware, massive cloud computing resources, or small-form-factor edge devices, IT still has a scale problem. Not physically—it’s easy to add ...
For CFOs, this creates a familiar tension. Controls may exist, but they are distributed. Reporting may be available, but it is often retrospective. Confidence depends on piecing together notifications ...
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