JTAPI integrations are used to connect CUCM to Cisco Emergency Responder (CER) and or UCCX (Unified Contact Center Express). UCCX is commonly referred to as CRS (customer response server) or IPCC (IP ...
JTAPI is used particularly frequently with Voice-over-IP solutions. JTAPI is concerned with call control, which is to say not the actual encoding and decoding of voice but rather the process of ...
I'm not sure if this is the right forum, so if it needs to be moved, go ahead. Yesterday, I had to reboot our primary CRS server. When it came back up, the RmCm Subsystem refused to start. Now, I've ...
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