In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction. One of the ...

Silverback AI Chatbot has announced continued development of its AI Assistant feature, reflecting ongoing changes in how organizations manage digital interaction, information delivery, and user ...

Picture this: Arjun rushes through the airport terminal, exhausted from a delayed flight and desperately craving his usual coffee. Despite being in an unfamiliar city thousands of miles from home, he ...