Considering the complex structure of commercial insurance programs—typically purchased in annual “towers” of insurance—risk managers and in-house counsel often do not pay sufficient attention to ...

The Australian Financial Complaints Authority (AFCA) has released an updated external dispute resolution (EDR) response guide ...

There is a long-standing debate in alternative dispute resolution (ADR) circles, particularly in the mediation community, about whether industry knowledge and expertise are necessary for a neutral to ...

Following a public consultation, IVASS has finalized the technical rules implementing Italy's new Insurance Arbitrator, an out-of-court dispute resolution system aimed at enhancing consumer protection ...

Insurance is not just about the numbers, says Col Fullagar. He explains why it is so important to get the claims dispute process right. Insurance companies tend to focus much of their self-promotion ...