The field of End-User Development (EUD) in smart environments has emerged as a crucial interdisciplinary research area, empowering non-expert users to personalise and control complex technological ...

I was first introduced to the limitations of ‘end user’ thinking a decade ago when I managed the rollout of an oil & gas exploration toolset. I expected clear processes and defined user roles. Instead ...

In a prior life, I was an emergency medical technician, volunteering my time with the local fire department and ambulance service. “What,” you are probably asking yourself, “does this have to do with ...

Employees can seamlessly and securely work alongside agentic workforces to deliver real business outcomes and reimagine work in the AI era First ServiceNow (NOW) agentic workforces support IT ...