Change management deals with how changes to the system are managed so they don't degrade system performance and availability. Change management is especially critical in today's highly decentralized, ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

What is change management, why is it important for your business and how can you get started with it today? In my last article, I wrote about the need for customer experience professionals to not only ...

Change management is not an option. It is an important piece of business interruption prevention and helps ensure security risk does not drift up during projects and day-to-day activities. Changes to ...

Businesses must emphasize the importance of clear processes for requesting, reviewing, approving, and implementing changes, rigorous testing and validation, and continuous improvement to ensure ...

Scope is defined at a high level by describing the boundaries and deliverables of your project. You add more detail to that definition through the gathering of your business requirements. Once these ...

Welcome to the first in a series of three articles that cover the adoption and change management (ACM) process. This formal process is designed to increase end user adoption of new technology and ...

There is much discussion about continuous improvement, kaizen and operational excellence pursuits in operations management. Many times, the topic of process improvement neglects the more important ...