SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the JD Power 2023 China Customer Service ...

J.D. Power is sharing the results of its 2024 U.S. Customer Service Index (CSI) Study. The good news? Customer satisfaction with dealer service sees improvement over last year. The bad news? Service ...

MEXICO CITY: 7 Sept. 2023 — New-vehicle owners are very satisfied with the level of service franchised automotive dealers are delivering in Mexico, according to the JD Power 2023 Mexico Customer ...

Cadillac ranked in third place for customer satisfaction regarding service in China, just behind Land Rover and Mercedes-Benz, in the Premium segment of the Chinese auto market, per the J.D. Power ...

Customer satisfaction with dealer service ticked up slightly in the J.D. Power 2024 U.S. Customer Service Index (CSI) Study. (Photo by Justin Sullivan/Getty Images) While overall customer satisfaction ...

Winnebago Industries' marine brands, Barletta and Chris-Craft, received 2024 CSI Awards for customer satisfaction at the Miami Boat Show. Winnebago Industries announced that its marine brands, ...

Great news for the auto dealer service industry. Owner satisfaction with the service experience is up overall in the J.D. Power 2026 U.S. Customer Service Index (CSI) Study. Porsche ranks highest ...

Porsche Ranks Highest among Premium Brands for Second Consecutive Year; MINI Ranks Highest among Mass Market Brands Overall customer satisfaction with auto dealer service improves in 2026, led by ...

TROY, Mich.--(BUSINESS WIRE)--While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...