The iconic retail visionary Harry Gordon Selfridge is famously quoted saying “the customer is always right.” While this is a statement worthy of some debate, the bottom line is this – in order to be ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

SEATTLE--(BUSINESS WIRE)--Amperity, the leading AI-powered Customer Data Cloud, today introduced its Customer Data Agent, the first enterprise AI agent that combines AI insights with actionable ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Chase for Business, a leading financial services provider for small businesses, has announced the expansion of Customer Insights, an interactive business intelligence platform that uses the power of ...

Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer insights to its product suppliers — is launching a new service that will allow ...

Fragmented systems = frustrated customers. Here’s how to unify your CX with tools you already have and AI that actually helps. AI adds context. Unified profiles powered by AI help teams act on ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Following a successful launch to Chase Payment Solutions clients, the ...

In today’s customer-centric market, addressing customer churn is no less than a battle. It requires in-depth data-led customer insights for proactive identification of churn risks, driving timely ...