The company expands its AI-native CX platform with the new Kustomer Architect, reinforcing its outcome-driven approach to customer experience by bringing together AI, customer context, workflows, and ...

CXP turns every customer interaction into governed, intelligent action by unifying interactions, systems, and data across voice and digital channels. “Customers today expect service that feels ...

The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.

Real-time adversarial testing gives enterprise security teams visibility into AI vulnerabilitiesNEW YORK, May 19, 2026 (GLOBE ...

Future Market Insights expects the worldwide customer experience platforms market to grow at a compound annual rate of 14.8 percent over the next 10 years, expanding from a current value of $13 ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture ...

LAS VEGAS--(BUSINESS WIRE)-- Today, at Adobe Summit – the flagship digital experience conference – Adobe (Nasdaq:ADBE) unveiled its strategy and product offerings for agentic AI. Innovating on the ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

CXVERSE today launched, marking the rebrand of Froogal.ai and formally defining a new category in consumer brand technology: ...

LONDON--(BUSINESS WIRE)--Loop, the leading commerce operations platform, has acquired Wonderment, a proactive customer experience and advanced order tracking platform for Shopify merchants.

Bloomreach is a single, multipurpose platform that enhances customer experience and collects customer data in personalized ways using AI algorithms. It registers all actions your customer takes across ...