It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...
In 2023, business leaders are facing a host of challenges that can best be described as “stubborn.” As challenges continue for customer experience leaders, it’s time to focus on how to make the ...
Kyndryl’s Gretchen Tinnerman on industry trends, solving for customer challenges, and sustainability
In this CUBE Conversation, I’m joined by Gretchen Tinnerman, vice president and general manager of US Telco, Media & Entertainment and Technology at Kyndryl Holdings Inc., for a post-Mobile World ...
Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. Let's start at the top—literally. We need executives to ...
9 top customer service challenges — and how to overcome them It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ...
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