Google DeepMind researchers propose a new way to test whether AI chatbots actually understand morality or just mimic it, moving beyond current surface-level evaluations.

We’re all getting used to talking with AI chatbots. They are in our phones, in our homes, and have integrated our workspace. What started as a simple tool is quickly becoming a part of our daily lives ...

People are revealing sensitive personal information to A.I. chatbots — including plans to commit violent acts.

Person of the Year is one of our most enduring franchises. Every year, we aim to name a Person of the Year—the person, group, or concept that had the most influence on the world during the previous 12 ...

Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

Jon covers artificial intelligence. He previously led CNET's home energy and utilities category, with a focus on energy-saving advice, thermostats, and heating and cooling. Jon has more than a decade ...