Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. A queue callback offers callers the option to request a return call ...

CHICAGO (CBS) --For those trying to get help from IDES, there's a possible solution to a problem CBS 2 has been covering for months. It's the broken IDES callback system. CBS 2's Steven Graves has new ...

Callback – also called virtual hold – has been around for over two decades. While there are uncertainties on who developed virtual solutions, us old-timers will remember that Virtual Hold Technology ...