To recap, Gold partners seeking to re-up must provide Microsoft with 10 CSAT Index survey responses during the 12 months prior to re-enrollment. Survey results are sent to partners and reported in ...

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Small businesses are increasingly turning to artificial intelligence (AI) to enhance customer support, but not all demographics react the same way to these technological advancements. A recent survey ...

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here’s a 10-point consultation that will help you do exactly that through improved customer survey ...