For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their operations, enhance customer relations, ...

Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft has inked a deal with Network Associates to marry a customer help-desk system with its CRM ...

In life, there are certain things that just go together. Peanut butter and jelly. Salt and pepper. Batman and Robin. Live chat and CRM software. That last combo might be new to some, but the two are a ...

Looking for the best contact center CRM? Explore the top software and compare features, pricing, and pros and cons to find the perfect fit. Call center representatives use CRM software specifically ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Salesforce is consolidating its small business efforts such as Salesforce IQ CRM and Desk.com into ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

The connection between HR and CRM applications is getting stronger, thanks to yesterday's announcement of PeopleSoft HelpDesk for Human Resources. What is the tie-in to CRM? According to Jim ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...