Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions ...

In the past year, Microsoft has introduced quite a few machine learning-based offerings that leverage its Azure Cognitive Services APIs. These include Azure Form Recognizer and a Garage project dubbed ...

In the past, cybercriminals needed to be skilled enough to develop and execute cyberattacks on their own. Now, that's no longer necessarily the case. Thanks to a rise in bots as a service, ...

Bot attacks are one of the most common threats you can expect to deal with as you build your site or service. One exposed ...

Microsoft launched its Azure Bot Services today to give bot creators the option to move their bots into the cloud and let Microsoft handle server and storage issues, the company announced today. Alexa ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Consumers today have high expectations for customer service. They want ...

Cloudflare has introduced "Friendly Bots," a new way to verify an online bot's identity. Bots are applications designed to automatically perform specific, repetitive tasks online without the need for ...

Every year, tens of millions of adults in the U.S. are asked to contact Quest Diagnostics for healthcare-related services that range from routine blood work to complex genetic and molecular testing.

Two cybersecurity vulnerabilities in Microsoft's Azure Health Bot Service were discovered by a team of researchers, which could have led to access to sensitive health data. A new report shared with ...