AI chatbots have become an integral part of our everyday lives. And while ChatGPT has become synonymous with AI, we've seen the growth of several chatbot platforms, including Gemini, Claude, Le Chat, ...

More and more people are using artificial intelligence chatbots and there have been some troubling stories about some of those interactions. Kashmir Hill, technology reporter for The New York Times, ...

A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...

Pro-Russian groups are bombarding popular AI systems with propaganda to coax chatbots into regurgitating Kremlin talking points, according to senior European officials, raising concerns ahead of ...

Roughly two years ago, Sam Altman tweeted that AI systems would be capable of superhuman persuasion well before achieving general intelligence—a prediction that raised concerns about the influence AI ...

AI hallucinations are one of the most serious challenges facing generative AI today. These errors go far beyond minor factual mistakes. In real-world deployments, hallucinations have led to incorrect ...