Samsung has edged past Apple for the top spot in customer satisfaction for cell phones, according to the American Customer ...

Macworld reports Apple’s customer satisfaction score dropped to 80%, falling behind Samsung’s 81% in the American Customer ...

Apple may be making changes to its customer support approach. Starting later this year, customers may no longer be able to get direct support from Apple employees on social media platforms like ...

While many Apple Stores in the U.S. offer two-hour delivery of in-stock products for $9, customers should beware of potential theft and subsequent refund difficulties when considering this option, ...

A new study ranks Apple with the third top customer loyalty in tech, despite having the highest number of support and complaint-related searches than any other tech company at 1.2 million average ...

OWENTON, Ky. — Do you own an iPhone? For years, many people assumed scammers targeted Microsoft Windows users, not Apple customers, because Apple products were too tough to hack. That's true, but ...