ASOS has changed its returns policy to tie free returns eligibility to each shopper’s personal return rate, replacing its previous fixed-value threshold. High-frequency returners may now face fees and ...

Add Yahoo as a preferred source to see more of our stories on Google. As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate ...

Another weekend, another outpouring of outrage on social media. This time, the ire was reserved for online fashion brand Asos. “Has anyone else had a sh***y email off Asos? Maybe if you sorted your sh ...

ASOS is making a big change to returns within days - promising shoppers more transparency. ASOS is updating its returns policy from January 6. ASOS is "helping customers make informed choices by ...

ASOS has come under renewed scrutiny after several shoppers reported being banned from the site due to repeated returns. The retailer introduced a revised ‘fair use’ policy last September, which now ...

As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate significantly higher than average. The crackdown has gone viral on ...